ClaimSecure is preparing for a possible postal service disruption. The following information outlines our action plan and protocols for the duration of the labour dispute if a strike decision is made.
Impending Postal Strike Protocol
CLAIMS SUBMISSIONS
Your benefit identification card can be used as usual at the pharmacy and dental office. Alternatively, if a paper claim is the only option available, ClaimSecure will continue to accept claims submissions via eProfile using either eClaims or PhotoClaims.
Pre-determination forms can be submitted via eProfile using PhotoClaims.
CLAIMS PAYMENTS
Members who have enrolled in Direct Deposit will continue to receive payments throughout the labour disruption. For those who have not enrolled in Direct Deposit, payment will be mailed once postal services resume. To ensure fast payment this is a perfect opportunity to enroll in Direct Deposit via eProfile.
Sign up for eProfile by logging on to www.claimsecure.com.
Click on eProfile login, then Register Now and follow the 4 easy steps to create your eProfile account.
NEW AND REPLACEMENT BENEFIT IDENTIFICATION CARDS
New and replacement benefit identification cards will be mailed once the postal disruption has been resolved. ClaimSecure is recommending that members access their electronic benefit identification card via eProfile.
SPECIAL AUTHORIZATIONS AND COVERAGE NAVIGATION SERVICE
ClaimSecure will continue to accept Special Authorization and other government applications forms as indicated below. All responses to these forms will be communicated by telephone, email or fax.
Fax: 905-949-3029 Attention: Special Authorization
E-mail: special.authorization@claimsecure.com
OTHER SERVICES
Business as usual.